AR Billing Specialist | NAMER - Night Shift

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

At Heidi, we’re building a world-class Finance team to power our rapidly growing global operations. We’re looking for a detail-oriented Accounts Receivable Analyst based in the Philippines to join our team and provide dedicated support to our US and Canada regions.

In this role, you will be a key contributor to our Order to Cash (O2C) process, managing billing, collections, and reporting activities that ensure accuracy and efficiency across our financial operations. You’ll work on a PST/PDT timezone schedule, partnering closely with North American stakeholders and cross-functional teams to maintain up-to-date financial data, improve collections processes, and ensure smooth revenue flow. This role reports to Heidi’s Accounts Receivable Lead.

What you’ll do

• Manage day-to-day Accounts Receivable operations for the US and Canada regions, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations.

• Manage AR processes in a SaaS or recurring revenue environment, with a strong focus on subscription-based billing.

• Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to resolve discrepancies promptly.

• Serve as a responsive point of contact for customer billing inquiries, providing clear, professional, and timely support to US /CA clients.

• Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution.

• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables.

• Support audit and compliance requests by organizing and maintaining proper documentation and records.

• Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow

What we’re looking for

• Bachelor’s degree in Accounting, Finance, or a related field.

• Minimum 3 years of experience in Accounts Receivable, preferably within a technology or SaaS environment.

• Strong analytical skills and keen attention to detail, with the ability to interpret data and identify process improvement opportunities.

• Strong exposure to subscription-based billing and AR processes in a SaaS or recurring revenue environment.

• Excellent written and verbal communication skills, with confidence engaging both internal teams and external customers across different time zones.

• Proven ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and deadlines.

• Demonstrated ability to resolve billing issues and streamline receivables processes.

• Willingness and ability to work a night shift schedule aligned with PST/PDT business hours to support US & Canada operations.

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.